- Booking the vessel in and out of the port, and arranging the pilot and tug boat services
- Providing information on the crew and any passengers to the local immigration authorities
- Advising Customs of the ship’s arrival and reporting the cargo on board
- Logistics involved with provisions, fuel and spare parts.
- Providing the stevedore’s ship planner with the manifest which gives detailed information on the cargo to be handled
- Liaising with stevedores and terminal operators regarding the safe handling of containers, break-bulk and bulk liquids, and ensuring that the ship’s master is aware of shore requirements
- Organizing crew changes, any associated immigration documentation and arrangements such as booking flights
- Paying the crew
- Handling ship services including repairs and maintenance
- Medical Assistance
- Air ambulance
